ReadyPoint Inc. is an information technology that is focused on helping hospitals improve the processes that increase quality and safety of care.   ReadyPoint is anchored by two core technologies:

StandTo™ – Automates the process for conducting emergency training exercises and managing real-time response to unplanned events and incidents, such as tornado’s, hurricanes, loss of power,  etc.

EyeOn™ – Automates the process for conducting risk assessments, safety inspections, fire drills, etc. to evaluate and improve compliance.

The Implementation Specialist is responsible for working with clients to collect appropriate data, configuring the system for the client’s organization, scheduling and conducting training sessions as well as providing post-implementation customer support.

The Implementation Specialist is expected to have full knowledge of StandTo™, EyeOn™ and provide support to clients.  This includes, but is not limited to tracking the status of clients, working with Account Managers, updating Admin/User Manuals, updating Help Screens, developing internal documentation, conducting QA testing and providing support for trade shows.

Responsibilities:

• Uses basic project management skills to ensure client facing goals and timelines are met
• Acts as Implementation Manager for assigned accounts, leading customers through setup and customization
• Provides consulting and coaching during client configuration
• Documents processes and procedures
• Prepares and provides weekly status reports
• Acts as SME and first level technical troubleshooter
• Interacts with Account Managers and Technical Support to resolve client issues
• Use GoToMeeting/GoToWebinar for implementation and training
• Ensures “Above and Beyond” support is delivered to each client and that the level of customer service they expect is delivered

Requirements:

Successful candidates will be dedicated, have a positive attitude, and excellent interpersonal skills.  Candidates must be self-starters who possess excellent skills in time management, problem solving and communication.  The perfect candidate will be results driven, have an enthusiasm to take on new challenges and have experience in incident command.  Must have experience training in person and via webinar, should have experience using GoToMeeting and GoToWebinar.

To apply for this position, e-mail your cover letter and resume/CV to info@ReadyPointSystems.com.